Kiss Apps Privacy Policy – Our Commitment to Protecting Your Data

1Privacy Policy Introduction & Scope

Kiss Apps ("we", "our platform") respects the privacy of every individual who uses our services. This Privacy Policy has been prepared to ensure all users in Malaysia have a clear understanding of how their personal information is handled with full responsibility and transparency.

This Kiss Apps Privacy Policy applies to:

• All visitors to https://kissapps.net
• Registered members with an active Kiss Apps account
• Individuals who contact our customer support team
• Users who participate in our promotions, lucky draws, or loyalty programmes

This document is in full compliance with the provisions of Personal Data Protection Act 2010 (PDPA) Malaysia. We take this responsibility seriously and are committed to ensuring your personal data is processed lawfully, fairly, and transparently.

2Types of Personal Data Collected

Kiss Apps only collects personal data that is strictly necessary to provide quality services to our Malaysian users. The following are the categories of data we collect:

3How Kiss Apps Collects Your Data

Kiss Apps collects your personal information through several different channels, depending on how you interact with our platform:

• Account Registration: When you register on Kiss Apps, you are required to complete a registration form requesting your name, email, phone number, and date of birth. This information is needed to create your account and verify age eligibility (18 years and above).
• KYC Verification Process: To comply with Malaysia's anti-money laundering (AML) regulations, we may request a copy of your MyKad or other supporting documents. These are processed securely and stored in a protected environment.
• Financial Transactions: When you make a deposit using Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX, our system records the transaction details required for payment processing and financial record-keeping.
• Platform Usage: Our system automatically records activity data such as games accessed, session duration, bet values, and usage patterns. This data helps us improve the user experience and support responsible gaming initiatives.
• Device & Technical: When you visit https://kissapps.net, our servers automatically log your IP address, browser type, operating system, and other technical data. This information is used to detect security threats and diagnose technical issues.
• Direct Communication: When you contact our customer support via live chat or email, conversations may be recorded for staff training and service quality improvement purposes.

4Purpose of Personal Data Use

Kiss Apps uses collected personal data for the following purposes, all of which are lawful under Malaysian law:

• Account Management: Creating, maintaining, and processing user accounts, including identity verification, password resets, and secure login session management.
• Transaction Processing: Processing deposits and withdrawals in MYR via local payment methods such as DuitNow, FPX, Touch 'n Go eWallet, and GrabPay — quickly and securely.
• Security & Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, unauthorised access, and platform abuse using advanced monitoring systems.
• Legal Compliance: Fulfilling Malaysian legal obligations, including KYC/AML reporting, financial audits, and compliance with directives from relevant authorities.
• Experience Personalisation: Personalising game recommendations, bonus offers, and platform content based on your preferences and gaming behaviour on Kiss Apps.
• Service Communications: Sending important account notices, security updates, transaction confirmations, and promotional information (with your consent).
• Responsible Gaming: Monitors gaming patterns to identify signs of problem gambling and provide appropriate intervention through the Responsible Gaming us.
• Platform Improvement: Analysing aggregated usage data to improve the performance, design, and functionality of the Kiss Apps platform.

5Data Sharing & Disclosure

Kiss Apps takes the responsibility of protecting our users' personal data confidentiality seriously. We does not sell your personal data to any party. However, in certain limited situations, we may share your information with:

• Payment Service Providers: Authorised payment gateway providers such as FPX processors, Touch 'n Go, GrabPay, and DuitNow that assist us in securely processing financial transactions in MYR.
• Game Software Providers: Game provider partners who have undergone rigorous security assessments and are bound by robust data confidentiality agreements with Kiss Apps.
• Malaysian Authorities: Malaysian law enforcement bodies, courts, or government agencies when required by law or a valid court order.
• Identity Verification Service: Third-party KYC service providers who assist us in verifying the identities of new users in compliance with Malaysia's anti-money laundering requirements.
• Professional Advisor: Lawyers, accountants, or auditors directly involved in Kiss Apps business operations, all of whom are bound by professional confidentiality obligations.

All third parties that receive Kiss Apps user data are required to protect that information to security standards equivalent to our own. Any data sharing is carried out on a minimum-necessity basis — only information that is strictly required will be shared.

6Data Security Measures

Kiss Apps continually invests in cybersecurity infrastructure to protect our users' personal data against ever-evolving threats. Our security measures include:

• 256-bit SSL Encryption: All communications between your browser and Kiss Apps servers are encrypted using the latest TLS 1.3 protocol, ensuring your data cannot be intercepted in transit.
• Two-Factor Authentication (2FA): Users are encouraged to enable 2FA to add an extra layer of security to their Kiss Apps account, reducing the risk of unauthorised access.
• 24/7 Monitoring: Our security monitoring system operates around the clock to detect and respond promptly to any suspicious activity or unauthorised access attempts.
• Strict Access Controls: Access to personal user data within Kiss Apps is restricted to staff who genuinely require it to carry out their duties, with comprehensive audit logs maintained.
• Regular Data Backups: User data is regularly backed up to a secure, isolated environment, ensuring rapid data recovery in the event of an unexpected incident.
• Regular Security Testing: Kiss Apps conducts regular penetration testing and independent security audits to identify and address any system vulnerabilities.

7Cookies, Tracking Technologies & Analytics

Kiss Apps uses cookies and similar tracking technologies to improve platform functionality and the user experience. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, gaming sessions, and security. These cookies cannot be disabled as they are essential to Kiss Apps operations.
• Performance Cookies: Collecting information on how users interact with our platform, such as the most frequently visited pages and time spent in each section. This data is used in aggregated form for improvement purposes.
• Functional Cookies: Allows the Kiss Apps platform to remember your preferences — such as language, preferred game types, and display settings — to deliver a more personalised experience.
• Analytics Cookies: We use analytics tools to understand overall platform traffic and usage patterns for strategic planning and product development purposes.

You can manage cookie usage through your web browser settings. However, disabling essential cookies may affect the functionality of the Kiss Apps platform. For more information on managing cookies, please refer to your web browser's guide.

8Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data we hold about you:

To exercise any of the above rights, please contact us by email at support@kissapps.net. We will process your request within 30 calendar days from the date we receive your complete request.

9Data Retention Period

Kiss Apps retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by Malaysian law. Our data retention guidelines are as follows:

• Active Account Data: Personal data of users with active accounts is retained for the duration of the active account plus 7 years after account closure, in line with Malaysia's PDPA requirements and financial laws.
• Financial Transaction Records: All transaction records in RM are retained for a minimum of 7 years from the transaction date, in compliance with Malaysia's accounting and tax legal requirements.
• KYC Verification Documents: Identity documents such as MyKad are retained for a minimum of 5 years after the business relationship ends, in accordance with Malaysia's AML legal requirements.
• Security Logs: Access logs and security activity records are retained for 2 years for the purposes of security incident investigation and digital forensics where required.
• Support Communication Data: Customer support chat records and emails are retained for 2 years for quality control and service history reference purposes.

Once the applicable retention period has expired, your personal data will be securely deleted or anonymised using approved procedures.

10Links to Third-Party Websites

The Kiss Apps platform may contain links to third-party websites or services that are not under our control. This Kiss Apps Privacy Policy not applicable to those third-party websites or services.

Kiss Apps is not responsible for the privacy practices or content of any third-party websites. We encourage you to read the privacy policy of every website you visit. The presence of links to third-party websites on the Kiss Apps platform does not imply that we endorse or support their privacy practices.

11Changes to This Privacy Policy

Kiss Apps reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, new technologies, Malaysian legal requirements, or other reasonable grounds.

When we make significant changes, we will notify you via:

• Clear pop-up notices when you log in to your Kiss Apps account
• Notification emails to your registered email address
• Updating the "Last Updated" date at the top of this Privacy Policy

Continued use of the Kiss Apps platform after an updated Privacy Policy takes effect constitutes your acceptance of the latest version. We recommend reviewing this page periodically.

12Contact Us About Privacy

If you have any questions, concerns, or requests regarding the Kiss Apps Privacy Policy or the processing of your personal data, please do not hesitate to contact us through the following channels:

• Privacy Email: support@kissapps.net (with "Privacy Enquiry" in the subject line)
• Live Chat: Available 24/7 on the Kiss Apps platform in both Bahasa Melayu and English